Zendesk Integration

Incident Management (Ticketing) allows integrations with ticketing systems such as Zendesk.

License Admins will have the rights to managed configure integrations.

S. No.	Step	Portal to use	Role
1	Configure ticketing system integration for Zendesk	Cloudneeti	License Admin
2	Configure Incident Management	Cloudneeti	Subscription Owner
3	Verify tickets created	ServiceNow or Zendesk	Admin

STEP 1: Configure ticketing system integration for ServiceNow or Zendesk

The following steps are required to configure ticketing system integration in the Cloudneeti application.

The following steps are required to configure ZenDesk integration in the Cloudneeti application.

1. Select ZenDesk in the dropdown

2. Click Configure

   

3. Configure ZenDesk integration.

4. Enter ZenDesk Subdomain

5. Enter ZenDesk User ID

6. Select ZenDesk Access Type

7. Enter ZenDesk password/token

8. Enter Assign Ticket To

9. Click Save

   

STEP 2: Configure Incident Management

1. Select Ticketing System from dropdown (ServiceNow, ZenDesk).

2. Select Frequency of Ticket Creation

3. Select All Accounts or Selected accounts

4. Select Included Accounts

5. Select Azure, Office365 or AWS

6. Select items in Available Categories section and click (6) to allocate High Priority or move them back to Available Categories

7. Select items in Available Categories section and click (7) to allocate Medium Priority or move them back to Available Categories

8. Select items in Available Categories section and click (8) to allocate Low Priority or move them back to Available Categories

9. Click Save

   

STEP 3: Verify tickets created

Tickets are created for non-compliant resources after every successful scan.

Zendesk Ticket Sample

Sample Zendesk Ticket List

Sample Zendesk Ticket

1. License and account details

   

2. Policy Recommendation, Audit Procedure and Remediation